Rushmore Jewelry Return Policy
We value your satisfaction and want you to be delighted with your purchase. If you are not completely satisfied, we’re here to help. Please review our return policy below:
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Items must be in their original, unworn condition with all tags, packaging, and certifications (if applicable) included.
- Custom orders, engraved items, and final sale items are not eligible for returns.
How to Initiate a Return
- Contact Us: Email our customer service team at [insert email address] or fill out the contact form on our website with your order number and reason for return.
- Receive a Return Authorization: Once approved, you will receive a Return Authorization (RA) number and detailed return instructions.
- Pack and Ship: Securely package the item(s) and include the RA number in the package. Use a trackable and insured shipping method to ensure safe delivery.
Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges
- If you wish to exchange your item for a different size, style, or product, follow the return process above and place a new order for the desired item.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery. Include photos of the damage and your order details, and we will arrange for a replacement or full refund.
Non-Returnable Items
- Custom-made jewelry
- Items marked as “Final Sale”
- Gift cards
International Returns
- International customers are responsible for return shipping costs, duties, and taxes. Ensure that the package is marked as “Returned Merchandise” to avoid additional customs fee
